Terms of service
TERMS & CONDITIONS
1. Scope of Application
These Terms & Conditions apply to all contracts concluded between Holzwerk Studio, operated by Andre Netesov, Copypark / Holzwerk.Studio (“Holzwerk Studio”, “we”, “us”), and its customers via the online shop, direct orders, or individual agreements.
They apply to both consumers (B2C) and business customers (B2B).
A business customer is any natural or legal person acting in the exercise of a commercial or independent professional activity at the time of concluding the contract.
Conflicting or deviating terms of the customer shall not apply unless expressly agreed to in writing by Holzwerk Studio.
2. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
By submitting an order, the customer makes a binding offer to purchase.
A contract is concluded only once Holzwerk Studio confirms the order or dispatches the goods.
3. Products & Custom-Made Items
Holzwerk Studio offers both standard products and custom-made products.
Custom-made products are manufactured according to the customer’s specifications.
Natural variations in wood, such as grain, color, or texture, are inherent characteristics of the material and do not constitute defects.
Custom-made products are excluded from the right of withdrawal, insofar as they are produced according to customer specifications or clearly personalized, in accordance with applicable law.
4. Prices & Payment
All prices are stated in euros (EUR), unless otherwise indicated.
Prices do not include shipping costs, customs duties, import taxes, or other charges unless explicitly stated.
For deliveries within the European Union and Switzerland, additional taxes, customs duties, or import fees may apply and shall be borne by the customer.
Available payment methods are displayed during checkout.
5. Shipping & Local Pickup
Shipping is available within the European Union and to Switzerland.
Delivery times are non-binding estimates. Holzwerk Studio is not liable for delays caused by shipping carriers, customs clearance, or events beyond its control.
Where offered, local pickup may be selected as an alternative to shipping.
Risk of loss passes to the customer upon handover to the carrier; for consumers, this occurs upon receipt of the goods.
6. Right of Withdrawal
Consumers are generally entitled to a statutory right of withdrawal.
The right of withdrawal does not apply to:
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custom-made products
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products clearly personalized to customer specifications
Details are governed by the separate Withdrawal Policy.
7. Warranty & Defects
Statutory warranty rights apply.
For business customers (B2B), the warranty period is limited to 12 months, where legally permissible.
Natural characteristics of wood (grain, color variations, surface texture) do not constitute defects.
8. Liability
Holzwerk Studio shall be liable without limitation for intent and gross negligence.
In cases of slight negligence, liability is limited to the breach of essential contractual obligations and to foreseeable, typical damages.
Liability for indirect damages, loss of profit, or data loss is excluded to the extent permitted by law.
9. Retention of Title
Goods remain the property of Holzwerk Studio until full payment has been received.
10. Intellectual Property
All content, images, designs, texts, and materials provided by Holzwerk Studio are protected by copyright and intellectual property laws.
Any use, reproduction, or distribution without prior written consent is prohibited.
11. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For business customers, the place of jurisdiction shall be the registered place of business of Holzwerk Studio.
12. Severability Clause
If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall remain unaffected.